Terms of Service

Last updated: 5/17/2025

Welcome to Sulai Ceramics. Please read these Terms of Service ("Terms," "Agreement") carefully before using our website [sulai-ceramics.com] and any related services operated by Sulai Ceramics (“we,” “us,” or “our”).

By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You must be at least 18 years old or have parental permission to use our services.

2. Orders and Payments

A. Product Information

We strive to display our products as accurately as possible, but due to the handmade nature of ceramics, slight variations in size, texture, or color may occur. All items are subject to availability.

B. Pricing

Prices are listed in U.S. dollars and may be subject to tax depending on your location. We reserve the right to update prices at any time.

C. Payments

Payments are processed securely through third-party providers (e.g., Stripe, PayPal). We do not store your payment information.

D. Order Confirmation

You will receive an order confirmation email after placing your order. If we are unable to fulfill any part of your order, we will contact you and issue a refund for any unavailable items.

3. Shipping and Returns

Shipping timelines and return policies are detailed on our Shipping & Returns page. We are not responsible for delays caused by carriers or customs.

4. Intellectual Property

All content on this site—including text, images, graphics, logos, and product designs—is the intellectual property of Sulai Ceramics or our content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or exploit any content without our written permission.

5. User Conduct

You agree not to:

• Use the site for any unlawful purpose

• Attempt to gain unauthorized access to the site or its systems

• Interfere with the site’s security features

• Post or transmit harmful, misleading, or offensive content

6. Disclaimer of Warranties

Our website and products are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the website will be error-free or uninterrupted.

7. Limitation of Liability

To the maximum extent permitted by law, Sulai Ceramics is not liable for any indirect, incidental, or consequential damages arising from the use of our site or products.

8. Indemnification

You agree to indemnify and hold harmless Sulai Ceramics from any claims, damages, or expenses (including legal fees) arising from your use of the site or violation of these Terms.

9. Governing Law

These Terms are governed by the laws of the State of [Insert State], without regard to its conflict of laws principles.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the site constitutes acceptance of any changes.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Sulai Ceramics
Email: angela@sulai-ceramics.com