Product information, Shipping, Returns & Refunds policy

PRODUCT INFORMATION

Due to the nature and one of a kind quality of the ceramics, pieces might have a subtle variation in size, color, and traits from piece to piece. Great care is taken to ensure that item characteristics in product images are accurate, however, please be aware that there may be display differences from screen to screen.Therefore it is in your best interest to read the product description thoroughly before purchase to understand the product’s dimensions and inherent characteristics.

Please reach out if you have questions about an item before purchase.

SHIPPING

All items are in stock and ready to ship unless otherwise stated in the listing description. Orders are processed and mailed within 3 days of receiving payment.If you have special shipping requests please contact me to discuss product availability and shipping options.All items are packaged with sustainable and recycled packaging material.

US SHIPPING

US shipping via USPS or UPS

It is expected to arrive within a week after shipping, though delivery dates are not guaranteed.

INTERNATIONAL SHIPPING

Please contact us before ordering to provide you with shipping costs and conditions

RETURNS

I would like for you to be happy with your purchase, so if you don't love an item please email me angela@sulai-ceramics.com to start the returns process within 14 days of delivery. Once your return is received and inspected, a credit for the total amount excluding the original shipping cost will automatically be applied to your original method of payment.Customers are responsible for all shipping and handling costs and for the safety of the product for their returns.

If your order arrives damaged, notify me immediately with a photo of the damaged piece so I can replace the item or issue a refund. I will only be able to replace or refund any damaged items if notified within 7 days of delivery.

The following goods cannot be returned: Orders made to your specifications or clearly personalized.

CONTACT US

If you have any questions about our Shipping, Returns and Refunds Policy, please contact us by e-mail angela@sulai-ceramics.com