Privacy Policy
Last updated: 5/17/2025
Sulai Ceramics (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [sulai-ceramics.com], make a purchase, or interact with us in any other way.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely through third-party providers like Stripe or PayPal)
B. Automatically Collected Information
IP address
Browser type
Device type
Pages visited and time spent
Referring website or source
C. Cookies and Tracking Technologies
We use cookies and similar technologies for website functionality, analytics, and marketing purposes. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
Fulfill and manage orders
Provide customer support
Send transactional or promotional emails (if you opt in)
Improve and personalize your experience on our site
Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
Service providers (e.g., payment processors, shipping partners)
Analytics and marketing platforms (e.g., Google Analytics, Meta Ads)
Legal authorities if required by law or to protect our rights
4. Your Rights (U.S. Residents)
Depending on your state of residence (e.g., California), you may have the following rights:
Right to Know – You can request what personal data we collect, use, and share.
Right to Access – You can request a copy of your personal data.
Right to Delete – You can request we delete your personal data, subject to exceptions.
Right to Correct – You can request we correct inaccurate personal data.
Right to Opt-Out – You can opt out of the sale or sharing of your data (we do not currently sell data).
Right to Non-Discrimination – We will not discriminate against you for exercising your rights.
To exercise these rights, please contact us at [insert email] with your request. We may need to verify your identity before processing.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Transfers of Information
Your personal information may be transferred to and processed in the United States or other countries outside of your residence. By using our services, you consent to such transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Sulai Ceramics
Email: angela@sulai-ceramics.com